Shipping & Returns

Shipping and Return policy

Shipping: We use multiple carriers to ship items and typically all items are delivered within 2-5 days from the realization of payment.

All products are packed well and necessary packing material used to ensure no damages are incurred during transit. All loss, insurance if any are governed by the shipping carrier that we use to ship your items, Cricket Gearz do not own any such damages incurred by the carrier however we will make every effort to support your claim with the shipping carrier. We request that you not to accept the consignment if there is noticeable damage to the consignment and notify us on the same.

Shipping commitments do not hold good in the “act of god” (natural calamities etc)

International Shipping: For all international Orders, that is order placed outside of India, shipping, duty & VAT (applicable) would be charged on actuals and would vary from country to country. Once we receive the order, we will be sending a separate link to make the payment for this additional charges. Typically for a single English willow bat the shipping and logistics charge comes to around 2000 to 2500 INR. For VAT/Duty charges you can look up to the portal/website of your government as those charges are on actuals. We generally ship via FedEx, in some cases we also ship via India Post, however we will get in touch with you post your confirmed order to discuss and ship after agreeing mutually.

Orders: We normally process the order the next day of payment receipt, however in some cases it may take longer. Cricket Gearz reserves the right to cancel any order without any explanation for doing so, cancellation reason most likely be due to unavailability of the product in stock however shown as available/ in stock on the website due to delay in real time updation of the website or a technical issue.

Money back, Returns & Replacements: We will return the full amount in case of cancellation of orders as described in the above point under “orders”. Product can be returned for any manufacturing defects after the due diligence by you and us, warranty as per manufacturer will be applicable as described in the point “warranty on products” above. A replacement is offered if customer receives a product damaged, broken, faulty due to any sign of packing issues or a defective product, customer must send us an email at contact@cricketgearz.com with the details and picture of the damaged product and the pictures of the packing in case noticeable damage within 48 hrs of delivery. Return shipping charges would be borne by us however customer needs to send us all the original and manufacturer packing & boxes, product should be in unused condition, damage should not be due to improper handling, neglect or misuse. Not meeting any of these criteria would void the money back, returns and replacements by us. The decision for a replacement, refund would be decided only after we receive the product back and due diligence/inspection done at your end.

If you believe you have ordered a wrong product, size, color, in that case also you must notify us within 48 hours of receiving the products, a replacement will be arranged however in such situation the shipping cost may have to be borne by the customer, on actuals (typically between INR 50 to INR 200.

Warranty on Cricket Bats

All Cricket Gearz cricket bats are covered by a 6 months warranty from the date of purchase. This covers all manufacturing and material defects caused by reasonable use.
This bat also carries replacement/repair warranty in case of a horizontal break/crack, handle joint breaking.
Within this period of 6 months, we will offer either a free repair or a replacement, in either case the product must be returned to us for inspection. We will arrange for the pickup so do not worry about that.
Proof of purchase is required for any claim to be valid. Cricket Gearz reserves the right to withdraw the Warranty Service if our experts deem that the bat has been subject to damage due to one or more conditions listed below.

Typical Dont's with cricket bat that voids warranty/refund/replacements.

Use without oiling and knocking in adequately.
Over oiling
Misuse/Deliberate damage.
Natural wear & tear.
Exposure to water.
Dents/damage to the edges.
Poor storage conditions (too damp or dry)
Dent/crack on the toe due to a bad shot, yorker damage.